1. Can I check out as a Guest?
a. Yes, we offer the ability to check out as a guest on the new website, but we strongly encourage you to register. It’s really easy to do during the checkout process.
2. Does Peerless store any of my credit card information?
a. No, all credit card information entered and saved resides outside of the Peerless network and is secured with industry standard encryption and hashtags.
3. Is the Peerless Website SSL Compliant?
a. Yes, our website contains the latest SSL certificates to remain compliant with industry standards.
4. If I register for an account will I be bombarded with advertising campaign emails?
a. No, Peerless does not send out marketing campaigns via email. Peerless respects the privacy of our customers and we will never share your information with anyone. Should Peerless ever decide to conduct email campaigns you will always be offered the ability to opt-out.
5. Your old website made me submit a tax exemption form for every order and charged me tax upfront on every order. Will this be fixed with your new site?
a. Yes!! We are excited to announce that with our new site, if you register as a user you will only have to submit your tax exemption form one time and every order will remain tax exempt going forward.
6. How do I submit a tax exemption form?
a. On our website in the navigation bar click Policies/Tax Exemption Certificates. There is a form that you must fill out. In addition, you will be required to upload your tax-exempt form. (PDF only). Once this form is submitted our credit department will review and apply to your registered account.
7. If I check out as a guest and I am tax exempt, will I be able to submit a tax-exempt form and not be charged tax?
a. Yes, however every time you check out as a guest you will need to submit your form and enter the appropriate information in the TAX/VAT field. We encourage you to register so you only have to submit this one time. To submit a tax-exempt request, simply add your TAX/VAT number during the check-out process. Then click on the navigation bar under Policies/Tax Exemption Certificates, fill out the form and submit your tax-exemption form. Make sure you reference your order number in the form. Failure to submit your form will result in a charge to your order for taxes.
8. Will I be able to ship using my own account?
a. No, we do not allow this option. Sorry.
9. Is there a minimum check out on your website?
a. Yes, there is a $50.00 product minimum for our website. This means that your product subtotal must be greater than $50.00 in order to check out from our store.
10. If I ordered something off your old website will I be able to return it?
a. Yes, contact 516-594-3500 to request an authorization for a return.
b. Customer convenience returns are limited to 30 days from date of shipment.
c. Parts returned due to customer error are subject to a 25% restocking fee.
d. No returns are accepted without a return authorization number.
e. Items coded NCNR are non-cancelable non-returnable unless deemed defective by manufacturer. If proven defective manufacturers’ warranty only applies.
11. What shipping methods does Peerless offer?
a. Currently, UPS and Federal Express are the only methods of shipment for our website. We cannot use any other carriers for shipping at this time.
b. We cannot ship against customer's freight account.
c. We cannot ship to a PO BOX.
12. If I need to submit a question about sales, credit, quality, tax exemption, or website issues how can I do this?
a. You can use this form to submit your question. Select a purpose and fill out the information on the form. These forms will route your question to the appropriate personnel.
13. What payment methods does Peerless offer?
Our website accepts major credit cards.